Privacy Policy bos 96 —
Malaysian Player Data Protection

1. Introduction & Scope of Privacy Policy

Welcome to the Privacy Policy page bos 96. We, BOS 96, operate in bos96.biz as an online casino and Sports Betting platform providing online entertainment services to players in Malaysia.

This Privacy Policy describes our practices regarding the collection, use, storage, protection, and sharing of personal information you provide to us or that we collect automatically when you use the BOS 96 platform. It applies to all services we offer, including account registration, deposits and withdrawals, gaming, Sports Betting, VIP programmes, and customer support communications.

By using the BOS 96 website or services, you acknowledge that you have read and understood this Privacy Policy. This document should be read together with Terms & Conditions which together form the entire agreement between you and BOS 96.

2. Types of Personal Data We Collect

BOS 96 collects various categories of personal information depending on how you interact with our platform. The information we collect includes the following:

2.1 Identity Information

• Full name as stated on your MyKad or official identity document
• National identification number (MyKad) or passport number
• Date of birth
• Gender
• Photo or copy of identity document (collected during the KYC process)

2.2 Contact Information

• Active email address
• Malaysian mobile phone number
• Current residential address

2.3 Financial Information

• Malaysian bank name and bank account number (for withdrawal purposes)
• ID or account number for e-wallet (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay)
• Deposit and withdrawal transaction history
• Win and loss records

2.4 Technical & Usage Information

• IP address and general geographic location information
• Device type, operating system, and web browser
• Platform activity logs (login times, games played, betting markets)
• Cookie and website analytics data

3. How We Collect Personal Data

BOS 96 collects your personal information through several methods:

3.1 Directly From You

Information you voluntarily provide when:

• Registering a new BOS 96 account
• Completing the identity verification (KYC) process
• Making a deposit via FPX, DuitNow, Touch 'n Go eWallet, or other payment methods
• Contacting our customer support team via live chat, email, or WhatsApp
• Completing a feedback form or customer satisfaction survey

3.2 Automatically

Information collected automatically when you use the platform includes server logs, cookie data, analytics data, and game performance information. This data helps us improve the user experience and detect any suspicious activity.

3.3 From Legitimate Third Parties

In certain cases, we may receive information from authorised payment service providers (such as FPX Maybank2u, CIMB Clicks) for transaction verification purposes, or from accredited identity verification agencies for KYC purposes.

4. Purpose of Using Personal Data

BOS 96 uses your personal data exclusively for legitimate and limited purposes. The table below outlines the primary purposes for which your data is used:

5. Sharing Data with Third Parties

bos 96 does not sell, rent, or disclose your personal information to any third party for marketing or commercial purposes without your explicit consent. However, we may share your data in the following limited circumstances:

5.1 Authorised Service Providers

We share only the minimum data necessary with the following parties solely to enable us to deliver our services:

• Payment providers: FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay — to process your deposits and withdrawals
• Game providers: Licensed game software providers supplying slots, live casino, and table games to our platform
• KYC provider: Licensed identity verification services to ensure the security of your account
• Cloud services: Server infrastructure provider that processes and stores data in a secure environment

All third-party service providers are bound by strict confidentiality agreements and are permitted to use your data only for the specified purposes.

5.2 Legal Requirements

BOS 96 may disclose your personal information where required by Malaysian law, court order, or a lawful request from law enforcement agencies, including the Royal Malaysia Police (PDRM) or Bank Negara Malaysia in the context of financial investigations.

6. Personal Data Security

BOS 96 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected with banking-grade encryption
• Data-at-rest encryption: Personal data stored in our databases is encrypted using AES-256 standards
• Two-factor authentication (2FA): Available to all player accounts as an additional layer of security
• Strict access controls: Only staff with specific authorisation may access players' personal data
• 24/7 Monitoring: Our systems are monitored around the clock to detect any suspicious activity or unauthorised access attempts
• Regular security audits: We conduct regular security assessments and penetration testing by independent security experts

While we take all reasonable precautions, no security system can be guaranteed 100% safe. In the event of a data breach affecting your personal information, we will notify you within 72 hours upon becoming aware of it, in line with industry best practices.

7. Data Retention Period

Bos 96 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required under Malaysian law:

• Active account data: Retained for the duration that your account remains active and in use
• Financial transaction records: Retained for a minimum of 7 years in line with Malaysia's anti-money laundering (AMLA) legal requirements
• KYC data: Retained for 5 years after account closure
• Customer support communication logs: Retained for 2 years from the date of last interaction
• Inactive account data: Inactive accounts for more than 24 months — data will be archived and deleted within the following 12 months

Once the retention period has expired, we will securely delete or anonymise your personal data using methods appropriate to the sensitivity of that data.

8. Cookies & Tracking Technologies

The BOS 96 platform uses cookies and similar tracking technologies to enhance your user experience. The following are the types of cookies we use:

8.1 Essential Cookies

These cookies are required for core platform functions such as maintaining your login session, processing transactions, and ensuring security. They cannot be disabled without affecting platform functionality.

8.2 Performance & Analytics Cookies

We use analytics tools to understand how players interact with our platform. This data is collected anonymously and used solely to improve the user experience, speed up page load times, and identify areas that need improvement.

8.3 User Preference Cookies

These cookies remember your preferences, such as interface language, display settings, and login details (if you choose to save them). You can delete these cookies at any time through your browser settings.

9. Your Rights Under This Privacy Policy

As a BOS 96 player, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010:

To exercise any of the above rights, please submit a written request to support@bos96.biz with the subject line "Privacy Rights Request". We will process your request within 30 days working days from the date of receipt.

10. International Data Transfers

Bos 96's primary servers operate in an environment that complies with international security standards. In situations where data needs to be processed outside Malaysia — for example, by licensed international game software providers — we ensure that all such data transfers are protected by strict data processing agreements and safeguards that meet or exceed Malaysia's PDPA standards.

We will not transfer your personal data to any country without an adequate level of data protection, unless we have your explicit consent or appropriate safeguarding mechanisms in place.

11. Children's Privacy

The BOS 96 platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18. Should we discover that data belonging to an underage individual has been collected without proper verification, we will delete that information immediately and close the account in question.

If you are a parent or guardian and believe your child has registered a BOS 96 account, please contact us at support@bos96.biz immediately so that we can take the appropriate action.

12. Links to Third-Party Websites

The BOS 96 platform may contain links to third-party websites that are independently operated by other companies. This Privacy Policy applies solely to the BOS 96 platform. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of every website you visit.

13. Changes to This Privacy Policy

BOS 96 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or technological developments. Any material changes will:

• Notified to you via your registered email at least 14 days before taking effect
• Clearly displayed on this page with the latest update date
• Archived in previous versions available upon request

Your continued use of the BOS 96 platform after the effective date of any amendment will be considered acceptance of the updated Privacy Policy.

14. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, or wish to exercise your rights, please contact our Data Privacy Officer at:

• Email: support@bos96.biz (Subject: Privacy Policy Enquiry)
• Live Chat: Available 24 hours a day, 7 days a week via the BOS 96 platform
• Response Time: Privacy enquiries are responded to within 3 working days

We are committed to resolving every privacy enquiry transparently and professionally. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant Malaysian Personal Data Protection Department.